HubDialer® Predictive is a predictive dialer that is autonomous. The
Predictive dialer uses heuristics to determine when to make calls and
how many calls to place for a campaign. Agents indicate when they are
ready to receive their next call, and dialing is automatic.
HubDialer® Preview is a service that is agent-controlled. Agents
indicate when to place the next call to a target on the campaign’s
list. When indicated, the Preview dialer will place a single call.
Dialers for Preview and Predictive run as separate system processes,
and campaigns created in the Preview service cannot be moved to the
Predictive service, and vice-versa.